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BA hacked: 380,000 card payments 'compromised' in breach

10 September, 2018, 13:01 | Author: Sara Gill
  • British Airways passengers may have had their personal and financial information compromised if they booked between August 21 and September 5

Finally, Cruz stated, "At the moment, our number one objective is contacting those customers that made those transactions to make sure they contact their credit card bank providers so they can follow their instructions on how to manage that breach of data".

British Airways is investigating the theft of customer data from its website and its application for mobile phones at an intensive pace.

British Airways CEO Alex Cruz apologized Friday, telling a radio interviewer, "We will work with any customer affected and we will compensate any financial hardship suffered". "We take the protection of our customers' data very seriously".

The BBC reports that, based off British Airways' revenue for the year 2017, the maximum penalty imposed for this breach would be about $634 million.

Police and authorities have already been notified as they are likely to have stolen information about the economic data of hundreds of thousands of travelers who have made an online booking in recent weeks.

"There was a very sophisticated, malicious criminal attack on our website".


Another BA customer, Stephanie Jowers, said she contacted the airline hours before the hack was announced to query a suspicious charge on her account but was not informed it could have been compromised.

"I´ve not heard anything from them on this and I´ve just had to cancel the card I used".

Some 75,000 passengers were left stranded after a glitch forced the airline to cancel almost 726 flights over three days.

Customers' banking information was compromised, but no travel information.

Consumer advice website MoneySavingExpert says customers should monitor bank and credit card statements closely for signs of possible fraudulent activity.

The NCA is set up to tackle the most serious and organised crime posing the highest risk to public security in Britain.

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