IPhone X Face ID Failures Spark A Peculiar Repair Strategy From Apple

07 May, 2018, 16:23 | Author: Kristi Owen
  • Apple reportedly admits major bug in some iPhone 7 and 7 Plus models

As per the document, Apple has asserted that users using the affected iPhone 7 units may experience a speaker button issue during phone calls.

In an internal memo sent to Apple's Authorized Service Providers, the company said that some iPhone 7 and iPhone 7 Plus owners running iOS 11.3 or later have complained of a grayed-out speaker button when they place calls.

If you are experiencing iPhone X Face ID issues, you might want to have your device checked at an Apple Store or Apple Authorized Service Provider.

According to a report by MacRumors, they get hold of a leaked document that has been circulated to Apple Authorised Service Providers. This prevents customers from being heard on phone calls and face time video chats.

If this does not solve the problem, the technician can run the audio diagnostics software.

The Authorized Service Providers have asked customers to disconnect any Bluetooth or any other audio accessories connected to their iPhones to check if that helps with the problem. If the diagnostic either mentions "could not detect dock" or something similar to it then the service provider will fix the phone. If it doesn't, then a fix is required.


Despite that Apple stated the issue is software-related, changing the mic would make this issue a hardware-related one.

The bug reportedly affects the iPhone 7 and 7 Plus models, and causes the phone to glitch during phone calls.

Apple isn't explaining what the specific fault is, but it looks to have been triggered by the upgrade to iOS 11.3.

In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera fix.

Apple fixed some issues in its next iOS 11.3.1 update, though some issues persisted. While two of them is expected to feature OLED screens, the third one is said to feature a LCD screen and is said to be the affordable one in the trio. Users reported that their iPhone's battery is draining rapidly, not charging properly and also there were reports of excessive heat build up. TO cater this, Apple has Updated Repair Policy for iPhone X Units Having Face ID Issues.

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